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FREQUENTLY ASKED QUESTIONS

What identification do I need?

How does the pricing/charges work?

How do I pay?

Do you charge for delivery/pickup?

Am I insured when I use your equipment?

Will you teach me how to use the equipment?

What happens if I break something?

What do I do if an item breaks down?

What am I responsible for when I return the equipment? What if a part is missing when I return an item?

 

 

 

IDENTIFICATION

What identification do I need?
We do insist on some form of identification, usually your driving licence and a bank or credit card will suffice. All our premises are under 24 hour video surveillance and a record of all transactions is maintained.

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CHARGES

How does the pricing/charges work?


Hiring commences at the time shown on the face of the hire agreement which is the time the Plant leaves our store and shall continue until the return of the Plant to our store or until the expiry of the minimum hire period whichever occurs last.

In the absence of special arrangements to the contrary, the Plant is hired on a daily rate Saturdays, Sundays and Holidays included. Our minimum hire is 5 hours from time of hire start.

Off Hire arrangements are available but must be made in advance Our day hire is 24 hours taken from time of leaving the hire yard.

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How do I pay?
If you have not made prior arrangements and you do not have an account with us then all major credit cards, eftpos and cash are acceptable.

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Do you charge for delivery/pickup?
Rates for delivery and pickup will vary depending on the distance. Deliveries Monday to Saturday are between 7.30am - 4.00pm, and up to midday on Saturdays. Delivery timing is usually within 2 hours. All rates are quoted at time of hire.

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USING THE EQUIPMENT

Am I insured when I use your equipment?
Please read our Terms of Agreement.

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Will you teach me how to use the equipment?
Yes. Full training emphasising the safety procedure to be employed is offered on all equipment. We will not hire any equipment if we are in doubt of the operatorís competency. If you are not satisfied with the degree of training you must ask for further instructions/information.

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What happens if I break something?
Report the breakage to the branch when you return the item and it will be inspected by one of our staff to ascertain liability. If the item is disabled report the matter to the branch you hired it from and we will endeavour to remedy the problem.

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What do I do if an item breaks down?
Report it immediately to the branch you hired it from and we will endeavour to fix the matter to your satisfaction. If we need to replace the item we will do so in consultation with you.

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RETURNING EQUIPMENT

What am I responsible for when I return the equipment?
That the equipment is in the same condition when you hired it and it is clean and functional. There is a charge for fuels and consumerables used and we reserve the right to charge for cleaning any item returned in in unsatisfactory condition.

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What if a part is missing when I return an item?
The matter will be investigated by the branch where you hired the item and we reserve the right to charge for any missing parts found missing.

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